Booking Terms & Conditions

Thank you for booking with River Bann Tours. Before your trip, please ensure you read the following Terms & Conditions. If you have any queries on these please email: info@riverbanntours.co.uk

Please arrive 15 minutes before your agreed booking time. Tours leave promptly, any guests running late should try and make the River Bann Tours team aware as soon as possible. There is no guarantee the tour can accommodate late comers.

Guest Cancellation: Please give at least 48 hours notice before cancelling your booking. If cancelled before the 48 hour notice period a full refund will be given. If cancelled within 24 hours a partial refund may be given. Cancellation or no show on the day will result in no refund being given

Children: Children under 2 may be on board FOC however they must be sat on an appropriate adults lap or carried the entire journey. For health and safety reasons carriers or strollers are not permitted on board.

River Bann Tours Cancellation: River Bann Tours reserves the right to cancel a tour. This would only be done in extreme cases. In this instance the guest would be notified and a full refund given.

Behaviour: The safety of all guests and staff is our main priority, any behaviour deemed unacceptable by the Skipper will result in the guests being told to disembark at the next available jetty with no refund given.

Clothing: Guests should dress appropriately; waterproof clothing is advised as well as sensible footwear. In the summer season, guests should also bring sunscreen with them.

Alcohol: Whilst food and drink is allowed on board, any guests drinking in excess and therefore deemed a safety issue by the skipper, will be told to disembark the boat at the nearest available jetty. No refund with be given.

Weather: Sailing in poor weather is a safety issue, if on the day of your tour our skippers are not satisfied with the sailing conditions the tour will be cancelled. All guests will be offered a full refund or an alternative date. A decision to cancel any tour is always for the health and safety of our crew and guests

Behaviour on Marinas & Jetties: Guests must adhere to all safety advice given by crew about safe behaviour on the Marina and Jetties.

Life Jackets: All guests will be provided with life jackets and will be given a demonstration on how to use them. Life Jackets must be worn on all marinas and jetties and whilst on the board unless exempt for medical reasons.

Property: River Bann Tours accepts no responsibility to any property damaged or lost whilst on the tour.

Track & Trace: All guests are required to use our track and trace form to log their details. This is in keeping with Covid 19 Guidelines.

Covid 19: River Bann Tours has ensured every possible measure to limit the spread on Covid 19 has been carried out. We kindly ask guests to use face masks onboard.

Emergency Contact: Before the tour start date, guests will be asked to provide an emergency contact number, in case of an emergency.